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- Packages are designed to website maintenance tasks only.
- The hours may not be used for projects such as full redesign or major functionality add-ons.
- The support team used to take a full backup of your website every month. After that, we work on updating your CMS and plugin versions along-with any website fixes that may arise as a result of the updates.
- If website is down due to any updates happened, we will work on that as a priority and restore website ASAP.
- If your website/application is not hosted on a Sky Free server, any additional man-hours that may be required due to any server or network related issues are not covered in our quotes and may be charged separately.